FAQ
Payment
- What are my payment options?
- How do i pay Cash-On-Delivery?
What are my payment options?
We have numerous payment methods you can choose from namely: Cash on delivery, credit card, GCash, bank deposit. Just select your preferred payment method upon checkout.
Please note that GCash has a minimum transaction size of P100. Meaning, your order amount, including shipping, should be P100 and above for you to be able to use them as your payment method.
We've partnered with Paymongo so you can make secure, convenient and reliable payments via credit card & GCash. If you select any of these payment channel, you will be redirected to new page where you can log in your account. After the transaction, please wait to be redirected back to our site to confirm that your order has pushed through.
For Bank Deposit, you may go to any Bank of the Philippine Islands (BPI) to make over-the-counter transactions. Please message us in our Official Facebook Page WeebyPH for assistance. We also accept online and mobile bank transfers for Bank of the Philippine Islands (BPI). Kindly send a complete screenshot of the transaction on our facebook page. These will be manually verified with our bank.
Can't go to the bank? We also have Cash-on-Delivery (COD)!
How do i pay Cash-On-Delivery?
During Checkout, select the Cash-on-Delivery (COD) option. You will then receive your Cash-on-Delivery invoice through email, which will have payment instructions and reminders.
Please remember to prepare the EXACT amount as payment for your order. Our delivery personnel may not always have change.
Our Logistics staff will get in touch with you confirming your delivery details & Tracking number once the item has been shipped
Just a reminder: Our stocks are limited, and in-demand. Should you fail to pay for your order, it will automatically be cancelled and your items will be returned to our warehouse so they can be made available to other customers. Repeat offenders of this policy will render their COD option disabled permanently.
Shopping
- I had a product in my cart, but it's no longer available. Need help?
- What if I want to cancel my order?
- I want to edit the items i ordered. What should i do?
I had a product in my cart, but it's no longer available. Need help?
Because our products are in high demand, we operate on a first-come, first-served basis. This means you'll want to check out the items in your cart as soon as possible, if an item in your cart is no longer available, it's likely that another customer was able to successfully seal the deal before you did. But try to check back tomorrow; any stock from cancelled orders goes back onsite immediately.
What if I want to cancel my order?
Once purchase has been successfully made you will receive a email or text notification regarding your order. If you wish to cancel your order, you may reach us at tinkcustomprints@gmail.com or you can call or text our Hotline number. However, once you received a notification that the your order has already been shipped we wont be cancel it. This also means that the invoice is final and can no longer be edited.
I want to edit the items i ordered. What should i do?
Once your order has been placed, you won't be able to edit the items in it. This is to prevent delays or mix-ups in the preparation of your order. If you wish to change the items on your order you may contact us through our chat channel on the website or you can reach us in our official facebook page & instagram. You can also reach us by calling or texting our office numbers.
Delivery
- How can i track my order?
- Where do you deliver, and how much is the shipping fee?
- When can I expect delivery?
How can i track my order?
We currently have partners with J&T when shipping out your parcels, to track your order you may visit J&T tracking website and input the tracking number that was provided to you once the item has been shipped.
Where do you deliver, and how much is the shipping fee?
We deliver nationwide* in the Philippines. Shipping fee is a flat rate of Php 140 per cart for nationwide, and we offer free shipping nationwide if your orders are above Php 1650. We also offer an addtional Expedited Shipping Service for Php 100.
When can I expect delivery?
Upon purchase we normally ship out your items within 24 to 48 hours.
Here's when you can expect your order:
Residential or Office Addresses
- Metro Manila: 3 -10 business days
- Outside Metro Manila: 3 - 10 business days*
*We're committed to delivering your order as soon as possible, but due to COVID-19 measures, it may take our nationwide partner couriers longer than expected of the delivery date.
We're committed to delivering your order as soon as possible! The delivery countdown officially begins once you've received the invoice.
Promotions
- Do you offer special promotions?
Do you offer special promotions?
Great news: we offer special (and even exclusive!) promos from time to time, so keep an eye out for those. To stay updated on our upcoming promos, newest product releases, and other exciting announcements, like our Facebook page, follow us on Instagram, and subscribe to our email newsletter.